Consumer Lending Loan Coordinator

You are a detail-oriented lending professional who thrives in a fast-paced environment and is passionate about delivering exceptional member service. You enjoy managing loan processes from approval through funding, collaborating across teams, and ensuring accuracy, compliance, and a positive member experience.

Location: Santa Rosa, CA (TEMPORARY POSITION)

This Position Pays: $23.00 - $29.00 per hour, depending on experience

What You Will Be Doing:

• Guide members through the loan process from approval to funding, providing timely updates and collecting required documentation.
• Deliver outstanding service by responding to member inquiries, resolving concerns, and maintaining ownership of issues through resolution.
• Provide administrative and operational support to the Consumer Lending team, including phone coverage, correspondence, reporting, and project assistance.
• Assist Direct and Indirect Lending teams with loan processing, documentation review, and funding activities.
• Maintain accurate loan records, process UCC filings when required, and ensure files are complete for audits and compliance reviews.
• Follow up with members, dealers, and vendors to obtain outstanding documentation and facilitate timely loan funding.
• Monitor loan pipelines to ensure service standards and production goals are met.
• Identify opportunities to deepen member relationships through appropriate cross-selling of products and services.
• Recommend process improvements that enhance efficiency and the member experience.

What You Bring:

• Experience in banking, credit union operations, lending, or a related financial services environment.
• Working knowledge of loan origination systems, lending practices, regulations, and compliance requirements.
• Strong verbal and written communication skills with the ability to build positive relationships with members, vendors, and colleagues.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines.
• Sound judgment, discretion, and the ability to handle confidential financial information.
• Strong problem-solving and analytical abilities.
• A collaborative, team-oriented mindset and commitment to exceptional service.
• Ability to work a rotating schedule, including 1–2 Saturdays per month.
• High school diploma or equivalent combination of education and relevant experience.
• Ability to obtain and maintain Credit Endorsee registration with the California Department of Insurance.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply

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