Homelessness Prevention Case Manager (Contract-to-hire)

You are a Homelessness Prevention Case Manager who works with low-income families to prevent or end homelessness by focusing on one-time and short-term financial assistance, strength-based case management, advocacy, landlord mediation, outreach, and other supportive services to promote self-sufficiency.

This position pays: $25 to $30 per hour

What you will be doing:

• The Case Manager screens, assesses, and conducts intakes for prospective participants
• Provide enrolled families with flexible financial assistance, temporary case management, and other support to ensure that families maintain permanent housing.
• Deliver comprehensive case management services to low-income and homeless individuals and families, including goal setting, long-term case planning, progress monitoring, financial management, tenant education, and referrals to appropriate services.
• Provide personalized financial counseling, including budget development and financial literacy education, to empower families in managing their resources effectively.
• Conduct thorough assessments and verifications of client needs to determine eligibility for financial and in-kind emergency assistance programs.
• Accurately document program activities, such as prescreens, intakes, financial assistance, and case management, into HMIS and Salesforce databases within one business day to ensure timely and accurate reporting.
• Ensure organized, up-to-date, and compliant case file management in alignment with professional standards and organizational policies.
• Connect clients and their families with essential community resources and services, fostering a network of support to meet their unique needs.
• Maintain a positive, professional relationship with clients, colleagues, and external service providers to facilitate collaboration and ensure high-quality service delivery.
• Submit required documentation, including client follow-ups, outcome evaluations, contact sheets, and assessments, in a timely and organized manner to support program accountability and success.
• Assist clients in identifying and securing suitable rental housing, when applicable, to support housing stability.
• Collaborate with department teams to ensure the effective operation of program elements and contribute to overall program success.
• Perform additional duties as assigned, demonstrating flexibility and commitment to the organization’s mission and client service.

What you bring:

• Bilingual Spanish English proficiency required
• Bachelor’s degree in Social Work or a related field, with specialized education or training in property management functions, and at least two years of experience serving low-income communities.
• Proven experience in crisis intervention and the ability to respond effectively and appropriately in emergency situations.
• Comprehensive understanding of the unique needs and challenges faced by low-income and homeless populations, with a focus on diverse, multi-cultural communities, including disadvantaged groups, seniors, individuals with disabilities, and ethnic minorities.
• Strong interpersonal skills, with the ability to build rapport and communicate effectively with clients, colleagues, and external partners.
• In-depth knowledge of local, state, and federal regulations related to client services, including eligibility requirements and relevant statutes.
• Excellent verbal and written communication skills, ensuring clear, professional interactions and documentation.
• Proficiency in Microsoft Word, Excel, and general computer literacy required for effective documentation and reporting.
• Strong critical thinking and decision-making skills, with the ability to use sound judgment in handling complex situations. Demonstrated organizational and record-keeping abilities.
• Ability to work independently with minimal supervision, demonstrating initiative and accountability.
• Familiarity with Clarify and Salesforce databases is an asset.

To learn more about the workplace culture and the position, please apply!

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

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