Enhanced Care Management Administrative Assistant

You are a highly organized, detail-oriented administrative professional who enjoys supporting healthcare and community-based programs. You’re comfortable working with confidential information, coordinating client services, maintaining accurate records, and managing multiple priorities in a fast-paced environment. You’re collaborative, resourceful, and committed to helping individuals access the care and services they need.

Location: San Rafael, CA
This Position Pays: $24–$27/hour
Schedule: Part-time, approximately 20 hours/week with flexible scheduling
Duration: 1-year special project

What You Will Be Doing:

• Provide administrative support to the Enhanced Care Management (ECM) Project Coordinator and Housing-Based Case Management team.
• Support new client intake, ensuring required documentation, releases of information, and care plans are complete and accurate.
• Compile and submit required ECM documentation, including Return Transmission Files and Treatment Authorization Requests.
• Coordinate referrals and appointments with medical and behavioral health teams.
• Maintain accurate client records, tracking data, program measures, initiatives, and grant requirements.
• Use electronic health records and related systems to enter, track, and retrieve information.
• Assist with research, data collection, reporting, and identifying solutions to improve processes.
• Manage calendars, team communications, meetings, trainings, and webinars as needed.
• Assist staff with client communications and administrative needs.
• Collaborate with internal teams and community partners while representing Ritter Center’s mission and values.
• Maintain strict confidentiality and protect sensitive patient information in accordance with HIPAA.

What You Bring:

• Administrative experience, preferably in healthcare, social services, behavioral health, or a nonprofit environment.
• Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Excellent organization, calendar management, recordkeeping, and attention to detail.
• Strong written and verbal communication skills.
• Ability to understand and communicate basic data and statistics.
• Strong critical-thinking, analytical, problem-solving, and multitasking skills.
• Experience handling confidential information and understanding of HIPAA requirements.
• Ability to work effectively in a fast-paced community environment with frequent interruptions.
• Healthcare, Medi-Cal, care coordination, EHR, or CalAIM/ECM experience is a plus.
• Must meet applicable healthcare facility requirements, including TB testing and COVID-19 vaccination or approved exemption.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply!

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