Member Success Coordinator

You are a customer-focused professional who builds strong relationships with winery members. Highly organized, able to prioritize multiple tasks and resolve issues independently. Collaborative, self-directed, and committed to delivering exceptional member service.

Location: St. Helena, CA
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
This Position Pays: $27/hour (assignment through January)

What You Will Be Doing:

• Serve as the first point of contact for assigned members, developing clear communication channels.
• Process member orders promptly and accurately, exceeding service expectations.
• Coordinate shipping and receiving, including pick sheets, export documentation, and carrier scheduling.
• Anticipate member needs and provide proactive solutions to enhance partnerships.
• Conduct regular check-ins with member staff to ensure satisfaction and identify opportunities for improvement.
• Address issues or deviations quickly and professionally.
• Support additional Member Success responsibilities as assigned.

What You Bring:

• High school diploma or GED (AA degree or equivalent experience preferred).
• 1–3 years of customer support, shipping, or logistics experience.
• Proficiency in Microsoft Outlook, Excel, and AMS/Fort.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Ability to lift/move up to 35 pounds and perform physical tasks associated with warehouse operations.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply

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