Intake Coordinator

You are a detail-oriented and compassionate professional who ensures a smooth patient transition into home health services. You thrive in a fast-paced environment, communicate effectively with patients, families, and healthcare providers, and maintain strict adherence to regulations and organizational standards.

Location: Oakland, San Jose, Burlingame or Fairfield
Pay: $30-$35/hr
Hours: Mon–Fri 9:00 am–5:00 pm, with one weekend day every other weekend

What you will be doing:

• Receive, review, and process referrals from hospitals, physicians, and other healthcare providers.
• Verify patient eligibility, insurance benefits, and authorization requirements.
• Collaborate with clinical teams and case managers to schedule timely admissions.
• Serve as the primary contact for patients, families, and providers, providing clear and compassionate guidance.
• Maintain accurate documentation in EHR systems, CRM, and logs while ensuring HIPAA compliance.
• Communicate with internal teams and external partners to resolve barriers to care and escalate issues as needed.

What you bring:

• Minimum of 2 years of experience in referral intake, patient registration/admissions, or related field (home health experience preferred).
• Strong organizational skills, attention to detail, and proficiency in EHR systems.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and other relevant software.
• Ability to multitask, prioritize, and work under strict deadlines in a fast-paced environment.
• Understanding of Medicare, Medicaid, private insurance guidelines, HIPAA, and PHI regulations.

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about our workplace culture and the position, please apply

#INDbpjr