Field Service Scheduling Coordinator 2188215

HERCULES, California | Contract | $25.00 - $31.25

November 18, 2025   |   Job ID: 2188215

Job Summary

You are a Field Service Scheduling Coordinator responsible for coordinating, scheduling, and dispatching field service calls while maintaining accurate CRM case notes and supporting engineers and Regional Service Managers through strategic calendar planning and customer communication.

This position pays: $25-$31.25

What you will be doing:

  • Coordinating and scheduling field service calls, including entering detailed notes per CRM guidelines.

  • Working closely with Field Service Engineers and Regional Service Managers to plan onsite visits and maintain accurate calendar updates.

  • Communicating directly with customers to secure and confirm the best available service dates.

  • Improving service response time and contributing to higher customer satisfaction scores.

  • Increasing scheduling efficiency and helping maximize customer instrument uptime through visibility to open work orders.

What you bring:

  • High School Diploma or equivalent.

  • 3+ years of dispatcher or customer service representative experience preferred.

  • Strong time management skills with the ability to work independently and take initiative in a fully remote environment.

  • Proficiency with MS Office (Teams, Outlook), SAP, and Salesforce.

  • Excellent communication and organizational skills to deliver a seamless customer experience.

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Cristina Mendez

Sr. Recruiting Manager

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About Us

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If You’re Looking For A New Opportunity, The Recruiting And Staffing Experts At Nelson Connects Can Help. We Work With Companies Of All Types And Sizes Across All Industries. We Help People Like You Find Exciting Roles With Employers Ranging From Fortune 100, Government, And Nonprofit Organizations To Local Businesses, Industry Leaders, And The Most Agile Start-Ups. The Candidates We Work With Appreciate Our Responsive Approach, Genuine Relationships, And Exceptional Service. With A Commitment To Transparency, Authenticity, And Credibility, We Look Forward To Our Jobs Every Day, And We’re Excited To Help You Find The Job You’ve Been Looking For.

Pay Transparency: Nelson Connects Provides Pay Transparency By Placing Salary Ranges In All Job Postings In Accordance With State And Local Regulations. We Are Committed To Communicating Pay Clearly Throughout The Employment Process.

California Fair Chance Act And Beyond: Qualified Applicants With Criminal Histories Will Be Considered For Employment In Accordance With Applicable Regulations. We Will Consider Qualified Applicants For Employment, Including Those With Criminal Histories, In A Manner Consistent With The Requirements Of Applicable State And Local Laws, Including The City Of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, San Francisco Fair Chance Ordinance, And CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly Benefits Offered Include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + State Mandated Benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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