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Temporary Consumer Lending Loan Coordinator
You are an organized, detail-oriented professional who is comfortable working in a fast-paced financial services environment. You enjoy providing exceptional Member service, making outbound calls, tracking loan documentation, and supporting operational processes from loan approval through funding.
Location: Santa Rosa, CA | On-Site | Full-Time
This Position Pays: $25–$27 per hour
Assignment Length: Approximately 4 months, through mid-January
What You Will Be Doing:
- Make outbound calls to Members regarding loan status and documentation needed for funding.
- Manage and support the loan completion process from approval through funding.
- Follow up with Members, dealers, and vendors to obtain required documentation.
- Assist Direct and Indirect Lending teams with loan queues, packages, and funding.
- Maintain accurate spreadsheet tracking, data entry, and loan records.
- Process daily outbound mail and prepare and ship Federal Express checks.
- Help ensure loan files are complete and ready for internal and external audit requests.
- Review daily lending reports and monitor loan pipelines to support timely loan closings.
- Provide phone coverage and general administrative and operational support to the Consumer Lending team.
- Research and resolve Member questions, concerns, and complaints while protecting the Member experience.
- Maintain confidentiality and safeguard sensitive Member financial information.
- Identify opportunities to improve lending and processing workflows.
What You Bring:
- Experience in consumer lending, loan processing, financial services, banking, or a related environment strongly preferred.
- Strong Member or customer service skills and comfort making outbound phone calls.
- Excellent attention to detail, organization, and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong data entry and spreadsheet skills.
- Ability to handle confidential and sensitive financial information with discretion.
- Familiarity with loan processing, funding, and lending operations is highly desirable.
- Experience with Symitar or similar banking and lending systems is a plus.
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
We are Nelson Connects, and our purpose is your success.
To learn more about our workplace culture and the position, please apply!
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