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Welcome Center Concierge (Temporary, Part-Time)
You are a welcoming, customer-focused hospitality professional who enjoys helping visitors discover the best of Santa Rosa and Sonoma County. You thrive in a fast-paced environment, provide exceptional guest service, and are comfortable balancing visitor assistance with daily operational and administrative responsibilities. This temporary, part-time position includes one or both weekend days.
Location: Santa Rosa, CA (Historic Railroad Square)
Schedule: Wednesdays – Sundays 10am – 4pm
This Position Pays: $22.00/hour
What You Will Be Doing:
- Welcome and assist visitors in person, by phone, and via email with travel information and local recommendations.
- Share knowledge of local attractions, wineries, restaurants, events, parks, hiking, biking, and other points of interest throughout Sonoma County.
- Open and close the Welcome Center while maintaining a clean, organized, and inviting environment.
- Support daily operations including data entry, merchandising, inventory of visitor materials, packet assembly, mailings, and office supply management.
- Coordinate and provide guidance to Welcome Center volunteers.
- Research local events and attractions to ensure visitor information remains current.
- Assist with group tourism inquiries and route leads to the appropriate business development team.
- Represent the Welcome Center at tourism and community events when needed.
- Serve as the on-site staff representative in the manager’s absence by communicating emergencies, coordinating with vendors, and escalating operational issues to leadership.
- Perform additional administrative and operational duties as assigned.
What You Bring:
- Excellent customer service and communication skills with a warm, professional, and welcoming demeanor.
- Strong knowledge of Santa Rosa, Sonoma County, and local tourism attractions.
- Experience in hospitality, tourism, retail, visitor services, or a customer-facing environment.
- Comfortable using Microsoft Office, email, internet research, data entry, and standard office equipment.
- Ability to multitask, stay organized, and work independently while supporting volunteers and visitors.
- Reliable, collaborative, and flexible with strong problem-solving skills.
- Ability to stand or sit for extended periods and lift up to 50 pounds with or without assistance.
- Accredited Hospitality Professional (AHP) certification or familiarity with Sonoma County Tourism is a plus.
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
We are Nelson Connects, and our purpose is your success.
To learn more about our workplace culture and the position, please apply
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