To Apply for this Job Click Here
Marketing Operations & Customer Care Coordinator
Temporary (4–6 weeks)Emeryville, CA (Hybrid )
You are a highly organized and detail-oriented Marketing Operations & Customer Care Coordinator to support our Marketing and Customer Care teams during a period of increased workload. This role is critical in ensuring accuracy in marketing materials, timely response to customer inquiries, and smooth execution of cross-functional projects that impact store operations and sales.
This position pays: $25.00 to $26.00 per hour
What you will be doing:
- Monitor and respond to customer inquiries via email, phone, and ticketing systems
- Route customer escalations to appropriate internal teams (Operations, Marketing)
- Track and report recurring customer issues and trends
- Support resolution of store-level concerns and assist customers with mobile app usage
- Review weekly ads, signage, and promotional materials for accuracy (pricing, dates, product details)
- Ensure alignment between initial inputs and final published marketing content
- Assist in managing project timelines and deliverables using project management tools
- Support intake, tracking, and coordination of marketing requests across teams
- Collaborate with creative, merchandising, and operations teams to ensure timely project delivery
What you bring:
- 2–4 years of experience in customer service, marketing support, or operations support
- Customer service experience preferred, including handling escalations
- Familiarity with ticketing systems (e.g., Zendesk)
- Strong attention to detail with excellent proofreading skills
- Exceptional organizational and communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and sound judgment
To learn more about the workplace culture and the position, please apply!
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
We are Nelson Connects, and our purpose is your success.
#INDfarc