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Lead Computer Technician
Job Summary:
Tech Lead is a senior technical professional responsible for leading service delivery efforts while remaining hands-on in the execution of complex technical tasks. This role oversees teams of technicians, manages technical escalations, and ensures service events are delivered in alignment with Statements of Work (SOWs), customer expectations, and operational cost considerations.
Location: Sacramento, CA
Compensation: $55.00 – $95.00 hour DOE
Schedule: Mon-Fri 7:00am-4:30pm (Contract 3months)
Key Responsibilities:
• Lead and support a team of technicians during service and deployment events while also performing technical work independently as needed.
• Manage subordinate technicians, including task assignment, performance oversight, issue escalation, and resolution.
• Serve as the primary point of contact for technical escalations during service delivery.
• Coordinate with Customer Site Contacts to prepare sites for scheduled service activities.
• Ensure service delivery aligns with Statements of Work (SOW) requirements and identify potential cost or scope impacts.
• Execute and oversee projects involving data and settings migration, system imaging, application installation, and related technologies.
• Follow and enforce verbal and written technical instructions, procedures, and scripts.
• Deliver a high level of customer service and maintain strong customer relationships throughout service engagements.
• Communicate effectively with internal teams, customers, and stakeholders regarding service status, risks, and resolutions.
Required Qualifications:
• 4+ years of experience servicing and deploying computer equipment.
• Proven experience leading technical teams and managing subordinate technicians.
• Strong background in customer service and client-facing support.
• Strong leadership and escalation management skills.
• Demonstrated project experience with data and settings migration, imaging, and application installation.
• Excellent verbal and written communication abilities.
• Ability to understand and adhere to technical documentation, scripts, and procedures.
• A+ certification or equivalent hands-on technical skill set.
Preferred Qualifications:
• MCP, MCSE, CNE, and/or Network+ certification.
• Certifications in various hardware platforms (as required for specific service engagements).
• Solid understanding of operational impacts, cost considerations, and service scope.
• Ability to work independently and in fast-paced, customer-facing environments.
To learn more about the workplace culture and the position, please apply!
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