Administrative Specialist (Bilingual)

Location: Sonoma, CA

Salary Range: $20.00 to $29.00 Hourly plus great benefits

Monday – Friday, 9 am – 6 pm

The Bilingual Administrative Specialist plays a vital role in ensuring the smooth operation of healthcare services. This position is often the first point of contact for patients and families and supports front-desk coordination, scheduling, record keeping, and general administrative tasks. The ideal candidate is compassionate, organized, detail-oriented, and committed to supporting access to quality care.

Key Responsibilities

• Greet patients and visitors, answer the main phone line, and support front-office operations
• Coordinate scheduling for patient appointments, follow-ups, and provider availability
• Maintain organized systems for tracking referrals, appointments, documentation, and outcomes
• Ensure timely and accurate data entry in electronic health record (EHR) systems
• Support intake, registration, and documentation processes for new and returning patients
• Assist with collecting co-payments and verifying insurance eligibility and coverage
• Provide general administrative support such as filing, scanning, correspondence, and data entry
• Collaborate with clinical and administrative staff to ensure smooth communication and operations
• Attend staff meetings and required training sessions
• Maintain patient confidentiality and compliance with HIPAA and other regulations
• Assist with quality assurance and adherence to healthcare documentation standards
• Perform additional duties as assigned

Minimum Requirements

• Bilingual in English and Spanish (required)
• Experience in a healthcare administrative or customer service role preferred
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office and healthcare software (EHR experience a plus)
• Excellent verbal and written communication skills
• Ability to work both independently and as part of a team
• Professionalism and sensitivity in working with diverse populations