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Visitor Services Associate/Concierge
Location: Santa Rosa, CA
Hours: Fri/Sat and Mon/Tues: 9:45 – 4:15 (TEMP TO HIRE)
This Position Pays: $20/hr
You are a friendly, resourceful, and detail-oriented
individual passionate about hospitality and Sonoma County. You thrive in a
customer-facing role, enjoy sharing local insights, and are comfortable
supporting both guests and a team of volunteers in a fast-paced visitor center
environment.
What You Will Be Doing:
- Welcoming
and assisting visitors in person, by phone, and via email with accurate
and timely information. - Providing
guidance to volunteers and ensuring daily operations run smoothly. - Opening
and closing the Welcome Center following procedures. - Researching
and sharing up-to-date information on local events, attractions, and
dining. - Maintaining
inventory of brochures, office supplies, and retail merchandise. - Assembling
visitor information packets and preparing bulk mailings. - Supporting
vendors and coordinating with building maintenance or security as needed. - Reporting
schedule changes, emergencies, or concerns to management.
What You Bring:
- Strong
customer service and communication skills. - Basic
knowledge of CRM systems (SRMC preferred). - Ability
to multitask, stay organized, and work independently. - Familiarity
with Sonoma County tourism and the Visit Santa Rosa/California Welcome
Center network. - Previous
experience in hospitality, tourism, or a visitor-facing role. - A
positive, proactive attitude and team spirit. - Education
or coursework in hospitality or related fields is a plus.
For over 50 years, Nelson
Connects has empowered employers and job seekers to achieve their unique
versions of success. Our commitment to excellence, integrity, compassion, and innovation
has made us a trusted partner in connecting jobs, people, and communities. The
remarkably talented and dedicated people of Nelson Connects are building on the
rich history of this company to define the future of our industry, and we can’t
wait to work with you.
We are
Nelson Connects, and our purpose is your success.
To learn more about our
workplace culture and the position, please apply!
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