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Customer Service Representative (Contract) 

You are a customer service representative who provides prompt, courteous assistance to customers via phone or in-person for routine inquiries. You handle tasks related to account status, billing, payments, and customer complaints, ensuring efficient service and maintaining accurate records.

This position pays: $22-$23

Location: Davis, Ca

Schedule: M-Th, 8am to 4:30pm or 8:30am to 5pm 

What You Will Be Doing:

• Answering phone calls and greeting customers in person to provide information on collections, rates, billing, and account status.
• Resolving customer inquiries and complaints through phone communication, data entry, and account reconciliation.
• Maintaining records, preparing reports, and performing clerical duties such as data entry. 
• Facilitating communication between customers and coworkers to coordinate services and account status updates.
• Handling special cases such as delinquent accounts, escrow, and bankruptcies, monitoring these accounts until resolved.
• Participating in training to improve customer service skills and ensure adherence to company safety protocols.

What You Bring:

• Education/Experience: High school diploma or GED required; Bachelor’s degree preferred. Six months of related customer service experience and familiarity with Microsoft Office.
• Skills in: Customer service, conflict resolution, data entry, and communication.
• Ability to: Efficiently manage customer relationships, find solutions to customer issues, and collaborate with colleagues. Maintain professionalism in all interactions and provide constructive feedback.
• Other: Commitment to the client philosophy, focusing on resource efficiency and environmental stewardship.

To learn more about the workplace culture and the position, please apply! 

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

#pando 

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