Customer
Service Manager



Location: South San Francisco – Onsite daily

Hours: Monday through Friday, 7:00 AM – 3:30 PM

Salary Range: $73,000 – $80,000



LOCAL CANDIDATES ONLY PLEASE

Summary:

The  Customer Service Manager (Organic Produce and dairy distributor) will oversee our customer service department, developing policies, setting performance goals,
and managing resources to meet objectives. The role involves ensuring high
levels of customer satisfaction, training the team, and resolving customer
issues efficiently.

What you
will be doing:

·        
You will have experience with Produce and
Dairy products and be able to provide customer service leadership to a team of
five (5) Customer Service Representatives in working with restaurants, hotels,
chefs, grocery stores – all potential customers – new and existing – on orders, questions and follow ups.

• Team Leadership: Oversee and manage the
  customer service team, providing training and support.
• Employee Onboarding: Train and onboard new
  customer service representatives.
• Performance Goals: Set customer satisfaction
  targets and collaborate with the team to consistently meet these goals.
• Customer Loyalty Programs: Develop programs to
  improve client retention and increase revenue.
• Policy Development: Establish and maintain
  customer service policies and procedures.
• Order Management: Input customer orders from
  faxes, phone calls, and emails, and reach out to customers with missing
  orders.
• Issue Resolution: Collaborate with the
  Warehouse, Operations, and Finance teams to resolve delivery, inventory,
  and billing issues.
• Customer Support: Handle customer inquiries,
  process account verifications, credits, and send monthly statements and
  invoices.
• Product Knowledge: Stay knowledgeable about
  the company’s products and services to provide top-tier customer service.

What you
bring:

• Professionalism: Dependable, trustworthy, with
  a strong sense of urgency and attention to detail.
• Initiative: A self-starter with a strong work
  ethic.
• Customer Service Skills: Proven experience in
  delivering exceptional customer service.
• Team-Oriented: Positive attitude and a team
  player.
• Time Management: Excellent ability to manage
  time and multitask in a busy environment.
• Technical Skills: Proficient in MS Word,
  Excel, email, and internet usage.
• Communication Skills: Excellent verbal and
  written communication skills, with the ability to articulate clearly in
  English.
• Basic Math Skills: Ability to perform arithmetic tasks.