Customer Service Representative

Napa, California | Contract To Perm | $23.00 - $25.00

June 7, 2024   |   Job ID: 2182906

Job Summary

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Customer Service Representative (CONTRACT-TO-HIRE)

You are a dedicated Customer Service Representative ensuring that all customers receive consistent, high-quality service established by the policies and procedures of the Customer Service Center. You will support and cover Dispatch, Payment Center, Roll Off Desks, and the Scale House.

This position pays: $23-25/hr

Location: Napa, CA

What you will be doing:

  • Be the primary contact to respond to and resolve customer inquiries, complaints, and order requests in a timely, accurate, and professional manner.
  • Perform follow-up calls regarding customer inquiries, complaints, and orders to assure follow-through, completion, and satisfaction.
  • Meet daily accuracy goals; handle a high inbound volume of 60-120 calls per day consistently and manage multiple daily tasks.
  • Review daily CSR work in accounts via reports and spreadsheets for trackable data ensuring corrections are made prior to any errors affecting the customer billing or account.
  • Provide service to front counter walk-in customers as needed; process payments and all service requests within CSC standards; process all daily A/R spreadsheets and paperwork.

What you bring:

  • Strong customer service skills.
  • Cash handling and cash drawer reconciliation
  • Basic accounting knowledge (reviewing A/R screens, payment history, and paperwork)
  • 10-key proficiency
  • Basic Excel skills (no pivot tables)
  • Phone handling and customer service
  • Typing and talking/data entry simultaneously
  • Operations/dispatch/scale knowledge

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

To learn more about the workplace culture and the position, please apply!



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About Us

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If You’re Looking For A New Opportunity, The Recruiting And Staffing Experts At Nelson Connects Can Help. We Work With Companies Of All Types And Sizes Across All Industries. We Help People Like You Find Exciting Roles With Employers Ranging From Fortune 100, Government, And Nonprofit Organizations To Local Businesses, Industry Leaders, And The Most Agile Start-Ups. The Candidates We Work With Appreciate Our Responsive Approach, Genuine Relationships, And Exceptional Service. With A Commitment To Transparency, Authenticity, And Credibility, We Look Forward To Our Jobs Every Day, And We’re Excited To Help You Find The Job You’ve Been Looking For.

Pay Transparency: Nelson Connects Provides Pay Transparency By Placing Salary Ranges In All Job Postings In Accordance With State And Local Regulations. We Are Committed To Communicating Pay Clearly Throughout The Employment Process.

California Fair Chance Act And Beyond: Qualified Applicants With Criminal Histories Will Be Considered For Employment In Accordance With Applicable Regulations. We Will Consider Qualified Applicants For Employment, Including Those With Criminal Histories, In A Manner Consistent With The Requirements Of Applicable State And Local Laws, Including The City Of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, San Francisco Fair Chance Ordinance, And CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly Benefits Offered Include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + State Mandated Benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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