Customer Service Representative

Cypress, California | Contract | $22.00 - $22.00

April 30, 2024   |   Job ID: 2182140

Job Summary

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Overview:

We are seeking Customer Service Representatives to join our team and to support various departments. This role is ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance. You will be responsible for helping customers by providing product and service information and resolving technical issues. 

 

Compensation: $22.00/HR  

 

**THIS IS A FULLY ONSITE POSITION IN CYPRESS, CA**




Responsibilities:

  • Handle customer inquiries and complaints through outbound/inbound chats, calls, and emails within the collections, credit, and customer relations departments

  • Provide solutions and information about the products and services

  • Troubleshoot and resolve customer accounts, product issues, and concerns

  • Document and update customer records based on interactions

  • Develop and maintain a knowledge base of the evolving products and services

  • Manage high-volume calls in a friendly manner 

Qualifications:

  • Associate’s or Bachelor’s degree

  • Previous experience in customer service, hospitality, sales, or other related fields

  • Ability to build rapport with clients

  • Ability to prioritize and multitask

  • Ability to handle challenging situations with composure and professionalism.

  • Positive and professional demeanor

  • Excellent written and verbal communication skills

  • Experience working in a fast paced environment

  • Self-starter

  • Basic computer skills and familiarity with internal CRM software or similar tools.

  • Flexibility to work in shifts, including weekends and holidays if required.

  • Must be authorized to work in the United States

Benefits:

  • Competitive starting salary

  • Comprehensive training and onboarding program

  • Opportunities for career growth and advancement within the company

  • Company-sponsored events and team-building activities

 

If you are interested in this position, please send your resumes to jroberto@nelsonconnects.com

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About Us

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If You’re Looking For A New Opportunity, The Recruiting And Staffing Experts At Nelson Connects Can Help. We Work With Companies Of All Types And Sizes Across All Industries. We Help People Like You Find Exciting Roles With Employers Ranging From Fortune 100, Government, And Nonprofit Organizations To Local Businesses, Industry Leaders, And The Most Agile Start-Ups. The Candidates We Work With Appreciate Our Responsive Approach, Genuine Relationships, And Exceptional Service. With A Commitment To Transparency, Authenticity, And Credibility, We Look Forward To Our Jobs Every Day, And We’re Excited To Help You Find The Job You’ve Been Looking For.

Pay Transparency: Nelson Connects Provides Pay Transparency By Placing Salary Ranges In All Job Postings In Accordance With State And Local Regulations. We Are Committed To Communicating Pay Clearly Throughout The Employment Process.

California Fair Chance Act And Beyond: Qualified Applicants With Criminal Histories Will Be Considered For Employment In Accordance With Applicable Regulations. We Will Consider Qualified Applicants For Employment, Including Those With Criminal Histories, In A Manner Consistent With The Requirements Of Applicable State And Local Laws, Including The City Of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, San Francisco Fair Chance Ordinance, And CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly Benefits Offered Include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + State Mandated Benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

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